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Opened 14 years ago

Closed 10 years ago

Last modified 10 years ago

#6422 closed enhancement (fixed)

Make it easier to create proper tickets.

Reported by: skyper Owned by: team
Priority: normal Milestone: 14.08
Component: Core bugreport Version:
Keywords: Cc:

Description (last modified by Don-vip)

Hi

If I want to report a ticket, I have several possibilities, but the only nice methode is the one comming up with Exceptions.

  1. the link under Help -> About -> Info just creates a new ticket without any system information and no question about the steps to reproduce.
  2. there is no direct way to get the system information ( I do not think a normal user can distinguish the information needed and Help -> Show Status Report goes a bit to far).
  3. On trac it would be useful to inform the reporter about the needed information an maybe even warn about missing information. (This function might be disabled though trac user preferences.)

There is no help page about Help -> About so far, but that is a problem I gonna work over these days.

Thanks

Attachments (0)

Change History (6)

comment:1 by Don-vip, 11 years ago

Component: Core → Core bugreport
Description: modified (diff)
Keywords: create ticket removed

comment:2 by Don-vip, 10 years ago

Description: modified (diff)

Points 1. and 2. have been fixed in r5849.

I agree we should do something for point 3.

comment:3 by Don-vip, 10 years ago

Resolution: → fixed
Status: new → closed

Point 3 fixed with this site.html file:

<html xmlns="http://www.w3.org/1999/xhtml"
      xmlns:py="http://genshi.edgewall.org/"
      py:strip="">
    <form py:match="div[@id='content' and @class='ticket']/form[@action='/newticket#ticket']" py:attrs="select('@*')">
      <div class="warning">
        <p>You are about to create a new JOSM ticket.
        </p>
        <p>Please make sure to always use this link in <a href="wiki/Help/Action/About">About Dialog</a> (Shift-F1) to come here:</p>
        <img src="raw-attachment/wiki/Help/Action/About/bugreport_small.png" alt="Bug report link in About dialog" height="53" width="361" />
        <p>Clicking on this link prefills the bug report with useful information for us (<a href="wiki/Help/Action/ShowStatusReport">Status Report</a>).
        </p>
        <p>In any case, don't be shy :) Please let us a way to contact you if needed (either by <a href="register">creating an account</a> or entering your e-mail address below (it won't be publicly visible but will allow us to reach you, and you will be notified about ticket progress).
        </p>
      </div>
      ${select('*')}
    </form>
</html>

comment:4 by Don-vip, 10 years ago

Milestone: → 14.08

comment:5 by Don-vip, 10 years ago

Due to the large number of people unwilling to give their status report even when we ask, I have change the transparent background to something far more visible:

<html xmlns="http://www.w3.org/1999/xhtml"
      xmlns:py="http://genshi.edgewall.org/"
      py:strip="">
    <form py:match="div[@id='content' and @class='ticket']/form[@action='/newticket#ticket']" py:attrs="select('@*')">
      <div class="warning">
        <table style="border:0; border-collapse:separate; border-spacing:0 10px" class="wiki">
        <tr><td style="background:#FFFC75; border:1px solid #ccc; border-right:0" valign="top">
        <p>You are about to create a new JOSM ticket.
        </p>
        <p>Please make sure to always use this link in <a href="wiki/Help/Action/About">About Dialog</a> (Shift-F1) to come here:</p>
        <img src="raw-attachment/wiki/Help/Action/About/bugreport_small.png" alt="Bug report link in About dialog" height="53" width="361" />
        <p>Clicking on this link prefills the bug report with useful information for us (<a href="wiki/Help/Action/ShowStatusReport">Status Report</a>). <b>Please do not create defect tickets without status report!</b>
        </p>
        <p>In any case, don't be shy :) Please let us a way to contact you if needed (either by <a href="register">creating an account</a> or entering your e-mail address below (it won't be publicly visible but will allow us to reach you, and you will be notified about ticket progress).
        </p>
        </td></tr>
        </table>
      </div>
      ${select('*')}
    </form>
</html>
Last edited 10 years ago by Don-vip (previous) (diff)

in reply to:  5 comment:6 by skyper, 10 years ago

Replying to Don-vip:

Due to the large number of people unwilling to give their status report even when we ask, I have change the transparent background to something far more visible:

The smiley does not work for me. Probably need a real icon (graphic file).

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