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Opened 2 years ago

#6422 new enhancement

Make it easier to create proper tickets.

Reported by: skyper Owned by: team
Priority: normal Component: Core
Version: Keywords: create ticket
Cc:

Description

Hi

If I want to report a ticket, I have several possibilities, but the only nice methode is the one comming up with Exceptions.

  1. the link under Help -> About -> Info just creates a new ticket without any system information and no question about the steps to reproduce.
  2. there is no direkt way to get the system information ( I do not think a normal user can distinguish the information needed and Help -> Show Status Report goes a bit to far).
  3. On trac it would be useful to inform the reporter about the needed information an maybe even warn about missing indormation. (This function might be disabled though trac user preferences.)

There is no help page about Help -> About so far, but that is a problem I gonna work over these days.

Thanks

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Change Properties
<Author field>
Action
as new .
as The resolution will be set. Next status will be 'closed'.
to The owner will be changed from team. Next status will be 'new'.
Next status will be 'needinfo'.The owner will change to skyper
as duplicate The resolution will be set to duplicate. Next status will be 'closed'.The specified ticket will be cross-referenced with this ticket
The owner will be changed from team to anonymous. Next status will be 'assigned'.
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